Track your order
Track your order
Fill in your order number of tracking code to see where your package is.
Frequently Asked Questions
Hi there, since every bag is made on order, there is a crafting process, so on average the shipping time takes between 12-14 days!
Couriers and shipping lines sometimes takes a while to update the shipment status even though it is already moving.
So definitely don't worry if your tracking shows the same status for a few days. We always monitor it and it will take on average 12-14 days for you to receive your package!
Every bag I make is crafted with care and attention to detail. I handpick the finest leathers and materials, and I personally oversee every step of the process in my workshop. My goal is to create a bag that not only looks beautiful but also lasts for years to come.
Leather is a beautiful, natural material that gets better with age. To keep your bag looking its best, I recommend using a leather conditioner every few months and storing it in a cool, dry place when not in use. If you ever have any questions about caring for your bag, just let me know—I’m always here to help.
I want you to love your bag as much as I loved making it. If for any reason it’s not quite right, you can return it within 14 days of receiving it. Just send me an email, and we’ll take care of everything.
✉️ Email me at: support@paul-richard.com
I’ve made it simple and secure for you to pay. You can use Amex, Maestro, Visa, MasterCard, Apple Pay, Google Pay, and Shop Pay—whatever works best for you.
Yes, I’m happy to offer FREE shipping across USA, UK, CA, AUS and NZ! Once your bag is on its way, I’ll send you a tracking number so you can follow its journey from my hands to yours.
I’m always here to help! Whether you have a question or just want to chat about my bags, I’m available every day of the week.
My Hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
I do my best to get back to you within 48 hours, but I always strive to respond as quickly as I can.
✉️ Email me at: support@paul-richard.com
5000+ TRAVELLERS LOVES MY CRAFTSMANSHIP!
I’ve been looking for a solid leather backpack that blends style and durability for ages, and Mason Porter didn’t disappoint. The craftsmanship is incredible—every stitch feels intentional. It’s the kind of bag that will age beautifully. I use it for both work and weekend trips, and it never feels out of place.
Wow the bag is amazing really like the design, it looks better than the photos, only downside is that the shipping took around 8 days but other than that definitely worth it.
I can’t get over the quality of this backpack! The leather feels rich and authentic, and the design is both practical and stylish. I’ve had mine for about three months now, and the wear only adds character to it. If you’re looking for something handcrafted with attention to detail, this is it.
Just received my bag, took around 7 days to arrive to Michigan, the bag looks amazing, stitchings are really good, very satisfied so far.
Bought my Mason Porter backpack for a recent trip and was blown away. The leather is thick but soft to the touch, and the interior has just the right amount of space. It holds up well to everyday use and feels like it’s made to last a lifetime. I can see myself using this bag for years.
This is hands down the best backpack I’ve ever owned. It’s clear that Mason Porter puts a lot of care into their products. The leather is top-notch, and it’s roomy enough for my laptop, notebooks, and more. It’s become my go-to bag whether I’m commuting to the office or going on a weekend hike."
